Process Flow

Process Flow

Visualize và document quy trình nghiệp vụ.

Flowchart Basics

[Start] → [Process] → {Decision} → [End]

○ Start/End (oval)
□ Process (rectangle)
◇ Decision (diamond)
→ Flow (arrow)

Example: Login Process

Start
  ↓
Enter credentials
  ↓
Submit form
  ↓
Valid credentials? ───No──→ Show error ──→ End
  ↓ Yes
Create session
  ↓
Redirect to dashboard
  ↓
End

Swimlane Diagram

Phân chia responsibilities:

User        | System      | Database
------------|-------------|-------------
Click login |             |
Enter info  |             |
Submit      | →           |
            | Validate    |
            | Query       | →
            |             | Check user
            |             | Return result
            | ← Result    |
Dashboard ← | Redirect    |

BPMN Notation

Business Process Model and Notation - Standard for drawing processes.

Tools

• Mermaid - Text-based diagrams
• Lucidchart - Online diagramming
• Draw.io - Free tool
• Figma - Design + flowcharts

Best Practices

1. Clear start/end - Obvious entry and exit points
2. Consistent symbols - Stick to standard notation
3. Descriptive labels - Clear action descriptions
4. Not too complex - Split large flows into sub-processes
5. Show exceptions - Include error paths